| Issue ID | 1563250 |
| Internal NHTSA # | 11206848 |
| Manufacurer | Mercedes-Benz USA, LLC - DBA Sprinter |
| Brand | MERCEDES BENZ |
| Model | SPRINTER 2500 |
| Model Year | 2013 |
| File date | 01/10/14 |
| Component | ELECTRICAL SYSTEM: SOFTWARE |
| Product type code | VEHICLE |
| Description of the problem | Tl* the contact owns a 2013 mercedes benz sprinter 2500. The contact stated that the vehicle failed to engage in reverse. The vehicle was taken to local dealer mercedes-benz of reno (11500 s virginia st, reno, nv 89511, (855) 661-9151) where it was diagnosed that the vehicle was operating as designed. The vehicle was not repaired and the failure continued. The manufacturer had been informed of the failure. The consumer stated after checking the oil and oil filter, the engine froze while driving. It was discovered that the failure was due to a lack of oil. There were no warning lights indicating the vehicle needed oil. The vehicle also lacks enough power to reverse up an incline, such as a driveway.*js the consumer stated the vehicle's have persisted since purchasing the vehicle. The consumer was informed it seems as if the computer was not communicating with the other electrical components in the vehicle such as lighting, torque converter and transmission. *js |
| Vehicle Mileage at Failure | 29000 |
| Number of Occurences | 1 |
| Source of the issue | CONSUMER LETTER |
| City and State | CARSON CITY, NV |
| VIN pattern | WDAPF4CC7D5XXXXXX |
| Was vehicle invloved in a crash? | N |
| Was vehicle involved in a fire? | N |
| Was incedent reported to police? | N |
| Was medical attention required? | N |
| Was part original equipment? | |
| No. of injured persons | |
| No. of fatalities | |
| Date of purchase | 06/05/14 |
| Was original owner? | N |
| Anti-lock brakes | N |
| Cruise control | N |
| Number of cylinders | 6 |
| Drive train type | RWD |
| Transmission type | |
| Vehicle speed | 0 |
| DoT tire identifier | |
| Tire size | |
| Location of tire code | |
| Type of tire failure code | |
| Was defective tire repaired? | |
| Date of manufacture | |
| Type of child seat code | |
| Type of restraint | |
| Dealer's name | CAMPING WORLD RV SALES |
| Dealer's telephone number | 888-481-1994 |
| Dealer's city | MESA |
| Dealer's state code | AZ |
| Dealer's ZIP code | 85213 |